Change in technology allows Texting to 9-1-1 in Massachusetts

Recent upgrades in technology across Massachusetts have improved 9-1-1 Emergency Communications, allowing people to TEXT to 9-1-1 when unable to make a traditional voice call for emergency needs.  

Part of the recent upgrades to the state's 9-1-1 system also routes cell phone 9-1-1 calls to the appropriate public-safety answering point (PSAP), rather than State Police Dispatch Centers.  For the UMass Amherst campus, this means that Public Safety Dispatchers at the Amherst Police Department will be rotuinely answering cell phone 9-1-1 calls originating on campus.  In gathering information about the caller's needs, these dispatchers will in most incidents, transfer the call to UMass Police.

These changes to the state emergency 9-1-1 system increase efficiencies and improve safety for the Commonwealth's citizens.