Texting to 9-1-1 for Emergencies is now available in Massachusetts

Recent upgrades in technology across Massachusetts have improved 9-1-1 Emergency Communications, allowing people to TEXT to 9-1-1 when unable to make a traditional voice call for emergency needs.  

Part of the recent upgrades to the state's 9-1-1 system also routes cell phone 9-1-1 calls to the appropriate public-safety answering point (PSAP), rather than State Police Dispatch Centers.  For the UMass Amherst campus, this means that Public Safety Dispatchers at the Amherst Police Department will be rotuinely answering cell phone 9-1-1 calls originating on campus.  In gathering information about the caller's needs, these dispatchers will in most incidents, transfer the call to UMass Police.

These changes to the state emergency 9-1-1 system increase efficiencies and improve safety for the Commonwealth's citizens.

EH&S partnered with Sam the Minuteman and UMass External Relations to produce eight separate Public Safety Announcements about Campus Safety.  The PSAs will be playing on UMass Social Media accounts throughout the month of October 2018.

A big thank you for helping with the PSAs go to a number of EH&S student employees and members of UMass Emergency Medical Services – and of course Sam!


To review all the videos, visit the Campus Safety section of the UMass Video Page 

Robert Laford, Assistant Director of Emergency Management, presented a program on the UMass response to the Meningitis outbreak at the International Association of Emergency Manager’s annual conference, held in Grand Rapids Michigan, recently.  The program, “Outbreak! A Campus Response to Meningitis-B,” reviewed the background, planning and response to the declared outbreak of Meningitis-B that occurred at UMass Amherst during Fall 2017.

This program, presented to members of the IAEM’s University and College Caucus of several hundred Higher-Education Emergency Management peers, shared experiences of the UMass Amherst Office of Emergency Management, campus staff, students and volunteers, and how the campus-wide collaboration played an integral role in the success of the operation.

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